Credit Push Scams: Return Requests & Reversals

Collections Compliance Frontline & New Accounts Operations Deposit Account Compliance ACH & Card Services Fraud

On-Demand Webinar

StreamedMay 1, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Scams come in all shapes and sizes – including credit push scams. RDFIs and ODFIs need to know the ramifications and how to mitigate losses.

A highly trained payments expert will present this informative program that will delve into return requests and reversals and when each should be used.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify authorized credit push fraud (scams)
Distinguish between reversals and requests for return of funds
Define ODFI responsibilities in fraud mitigation
Understand RDFI permissible actions
Use case studies to apply the information to real-life scenarios

This course is eligible for 1.8 AAP/APRP credits

WEBINAR DETAILS

We are living in the era of authorized credit push fraud – a.k.a. scams! ODFIs must understand their rights and responsibilities to know how to minimize unnecessary loss. RDFIs need to know what is permissible and what is not. This session will explore when to use a reversal and when to use a request for return of funds. It will cover reversing files and entries, requests for return of funds, and case studies.

WHO SHOULD ATTEND?

This informative session is designed for ACH operations staff, AAP and APRP candidates, auditors, and compliance staff.

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.