Frontline Series: Identifying Fraud on the Frontline

Frontline & New Accounts Deposit Account Compliance Fraud

On-Demand Webinar

StreamedJun 26, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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The frontline has hefty responsibilities.

They are expected to handle accountholder questions with poise, precision, and aplomb – all while meeting compliance expectations. But that’s not all. Frontline staff are also charged with identifying red flags, spotting fraudulent transactions, and properly reporting the activity. This webinar will walk through the scope and breadth of identifying fraud on the frontline and provide several take-away tools.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify red flags for current scams and fraud facing your institution and accountholders
Recognize counterfeit checks before they become check fraud losses
Understand risk management practices and controls
Report suspected instances of fraud
Prepare for accountholder conversations concerning fraud, including with elderly consumers

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WEBINAR DETAILS

The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with issues including check fraud, potential elder financial exploitation, and wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting.

WHO SHOULD ATTEND?

This informative session is designed for frontline staff, branch personnel, new accounts professionals, risk officers, and compliance officers.

TAKE-AWAY TOOLKIT

EFT error resolution checklist
Red flags for fraudulent activities
Elder suspicious activity form
Sample red flag alert form
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.