ACH Disputes: Reg E vs. ACH Rules After 60 Days

Compliance Frontline & New Accounts Operations ACH & Card Services

On-Demand Webinar

StreamedMay 26, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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ACH disputes often create confusion, especially when consumers report unauthorized transactions after the 60-day window.

This focused session will clarify how to navigate conflicts between Regulation E and the ACH Rules so you can determine your institution’s obligations with confidence. Learn when a consumer dispute qualifies for an ACH warranty claim, how to file accurately, and how to apply the correct timeframes for resolution. Gain practical insight into protecting your institution while ensuring compliance with both ACH network requirements and consumer protection regulations.

KEY WEBINAR TAKEAWAYS

How Regulation E and ACH Rules interact beyond the 60‑day window
Required documentation and processes
Extended return and ACH warranty claim concepts

This course is eligible for 1.8 AAP/APRP credits

This webinar is part of the ACH Specialist Series

BONUS MATERIALS

How Regulation E and ACH Rules interact beyond the 60‑day window
Required documentation and processes
Extended return and ACH warranty claim concepts

WEBINAR DETAILS

What do you do when the ACH Rules and Regulation E collide? Join us for this back-by-popular demand webinar to examine those sticky situations when a consumer disputes an ACH transaction beyond 60 days from the statement date. Learn how to identify when a consumer dispute is eligible for an ACH warranty claim and how to accurately file a claim. Find out what you need to know to confidently navigate the guarantees made by Regulation E to the consumer and those made to the RDFI under the ACH Rules. Together, we will walk through scenarios to determine how to appropriately apply dispute timeframes to resolve consumer disputes successfully.

WHO SHOULD ATTEND?

Operations staff who work with consumer disputes
Compliance
Audit

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.