Mastercard Debit Card Chargebacks: Understanding Claims Resolution

Join payments expert Diana Kern to explore the rules, documentation, and timelines that guide both fraud-related and non-fraud claims. Learn how authorization data supports fraud chargebacks and how cardholder evidence determines outcomes in other disputes. Through clear examples and expert guidance, this webinar will equip operations and dispute resolution teams to manage claims efficiently, minimize losses, and maintain compliance.

Navigating the complexities of Mastercard dispute resolution requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This presentation will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Gain the clarity needed to protect your cardholders and your organization and master the dispute resolution process.