Teller Excellence Series

Tellers are the face of your financial institutions. Each day, tellers manage thousands of dollars in cash, balancing with speed and accuracy while maintaining confidentiality and professionalism under pressure. This program will strengthen those critical skills, helping tellers perform their daily operations with precision and confidence. It will cover how to improve cash handling skills, manage cash drawers, identify counterfeit currency, and handle teller drawer outages, as well as how to securely assist accountholders with cash withdrawals.

Join this in-depth session for a look at the rules and red flags of endorsements, including specifics such as proper placement, who has the right to endorse, what happens if a check is not endorsed properly, why not to put business checks into personal accounts, why not to give less cash on business accounts, and when not to accept a check at all due to missing or problem endorsements. We’ll also explore several “tricky” issues, such as deceased accountholders, business and minor accounts, income tax check endorsements, trustee endorsements, and endorsements by powers of attorney.

Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and yet continues to be one of the toughest compliance problems in financial institutions around the country. There are many questions, such as can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to business accounts? Do we have to give the hold while the accountholder is there or can we mail it later? These questions will all be addressed in this informative and easy to follow webinar for the frontline.

Tellers’ responsibilities go beyond handling cash and processing transactions — they are often the first line of defense in frontline fraud prevention. While accuracy in counting cash and balancing drawers is essential, it’s equally important for tellers to be alert, observe behavior, and recognize and report signs of suspicious activity. Every day, tellers play a critical role in safeguarding accounts, reducing risk, and ensuring compliance.

Complying with the documentation requirements mandated in the USA PATRIOT Act’s Customer Identification Program (CIP) increases the challenge of opening accounts for nonresident aliens. This issue is also a Bank Secrecy Act exam "hot spot" with the regulators, as nonresident alien accounts are considered to be high risk. Join us for a discussion of CIP rules, regulatory hot spots, W-8 reporting, and OFAC procedures, and learn how to navigate nonresident alien accounts with confidence.

When do we select Multiple Transactions versus Aggregate Transactions? Can both be checked? How many Part I's are needed when joint accountholders conduct transactions both individually and together? What's the proper way to complete a CTR for a sole proprietorship? Using a variety of scenarios, the presenter will provide an in-depth, line-by-line review of how to properly complete each CTR data field for both typical and non-traditional situations. We will also discuss best practices for avoiding common errors. Don’t miss this detailed, insightful session.