Frontline Series

Tellers are the first line of defense against crime and scams and are integral to regulatory compliance. What do tellers need to know and do? This program will cover many teller regulatory and compliance issues. It will look at your signature contracts and state and federal rules regarding check handling. Some fundamentals will be covered, but the session will also include more advanced check issues involving fiduciaries, scams, and holds. It will cover BSA red flags, CTR filing, and other security issues, plus fulfill the training requirements for BSA, security, and Regulation CC.

From clubs to campaigns, organization accounts have different rules and procedures for each. Learn how to set up various nonprofit organizations, associations, and corporations. This program is a must for those who open accounts for community, civic, and fundraising organizations. You will learn about CIP and CDD requirements and risk rating these accounts. The documentation and signature card dos and don’ts will be covered on each, so you can document authority, liability, and on-going signatory rights.

There’s a lot of focus on how to open consumer accounts. But what about ongoing maintenance? Since consumers and their needs continually change, the frontline must be ready for the multitude of questions that arise. If only accounts and consumers were static! This webinar will explain how to address changes related to names, ownership, product types, and more. What happens when there is a marriage or divorce? What if an owner needs to be added? What if the accountholder wants to change to a different product? All of these issues will be addressed during this jam-packed program where you’ll learn how to handle the lifecycle of change for accountholders from birth to death.

Minor accountholders are great, and yet it is sometimes hard to know what can and can’t be done on their accounts. It can be disturbing when minors have authority to transact business in a financial institution because in many states a minor is not responsible for his or her actions on deposit contracts. During this program you will learn how to answer adults’ questions on how to set up accounts for children, grandchildren, college, and more. This program will review the basic legal ownerships that may be offered to minor accountholders, including the dos and don’ts of account card set up for minors. You’ll learn how to complete CIP and CDD procedures and be challenged to look at old practices, how to handle checks, when to give access, how to transition them into adult accounts, and so much more in this information-packed program. Don’t miss this A to Z on minor accounts.

Do business account change requests intimidate you? This fact-packed webinar will explain how to handle changes with ease. Learn the tips and tricks of the trade with this in-depth training and become the go-to person at your institution. This session will teach you about changing ownership, changing signers, changing principals, and many other issues in the lifecycle of a business. You will learn how to open and close business accounts due to death, sale of the business, or dissolution. It will also address the paperwork, tax reporting, and resolutions in an ever-changing landscape. This program will go way beyond the basics of maintaining business accounts.

The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with check fraud, potential elder financial exploitation, or wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting.