Frontline Series: Comprehensive Teller Training: Checks, Compliance, Security & BSA

Compliance Frontline & New Accounts Human Resources Security & Fraud

On-Demand Webinar

StreamedJan 15, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Tellers are often the “face” of your financial institution and the frontline against fraud.

Having a well-trained teller line will increase accountholder satisfaction and prevent unnecessary losses. This comprehensive session will cover a wide range of topics on top of required training. Give your frontline the chance to have their questions answered with Deborah Crawford’s expert insight.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Demonstrate completion of required training on BSA, Regulation CC, and security
Appreciate compliance and security issues for tellers
Fully understand checks, including endorsements and legal issues
Place Regulation CC holds
Identify red flags/suspicious behavior and report it to the BSA officer
Recognize security features on checks, including treasury checks and postal money orders

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WEBINAR DETAILS

Tellers are the first line of defense against crime and scams and are integral to regulatory compliance. What do tellers need to know and do? This program will cover many teller regulatory and compliance issues. It will look at your signature contracts and state and federal rules regarding check handling. Some fundamentals will be covered, but the session will also include more advanced check issues involving fiduciaries, scams, and holds. It will cover BSA red flags, CTR filing, and other security issues, plus fulfill the training requirements for BSA, security, and Regulation CC.

WHO SHOULD ATTEND?

This informative session is designed for tellers, teller supervisors, teller managers, branch managers, compliance staff, deposit operations professionals, trainers, and BSA officers.

TAKE-AWAY TOOLKIT

Teller handbook
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.