Opening & Maintaining Consumer Accounts

Frontline & New Accounts Operations Deposit Account Compliance

On-Demand Webinar

StreamedMar 12, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Discover how to deftly deal with the details of opening and maintaining consumer accounts.

Learn to concisely craft accounts at opening and adroitly adjust them as necessary throughout their lifespan. This highly informative webinar will be packed with details, provide expert insight, and include a handbook on new accounts.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Set up consumer accounts properly, including UTMA, Social Security representative payees, and PODs
Change names, genders, and addresses
Add signers and close accounts properly
Better understand minor accounts
Handle accounts at the death of an owner
Understand rights at death on all consumer accounts
Incorporate proper titling for IRS reporting

WEBINAR DETAILS

There’s a lot of focus on how to open consumer accounts. But what about ongoing maintenance? Since consumers and their needs continually change, the frontline must be ready for the multitude of questions that arise. If only accounts and consumers were static! This webinar will explain how to address changes related to names, ownership, product types, and more.

What happens when there is a marriage or divorce? What if an owner needs to be added? What if the accountholder wants to change to a different product? All of these issues will be addressed during this jam-packed program where you’ll learn how to handle the lifecycle of change for accountholders from birth to death.

WHO SHOULD ATTEND?

This informative session is designed for new accounts representatives, branch personnel, branch managers, trainers, compliance personnel, and deposit operations staff.

TAKE-AWAY TOOLKIT

New account handbook
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.