Provisional Credit Under Reg E: Parameters, Timeframes & Landmines
September 28, 2026
Live Webinar
DateSep 28, 2026Duration90 minutes
08:00 AM PDT09:00 AM MDT
10:00 AM CDT11:00 AM EDT
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Provisional credit mistakes can become costly fast.
Learn how to navigate Reg E provisional credit
requirements, investigation timelines, notices, and exceptions with confidence.
KEY WEBINAR TAKEAWAYS
- When Regulation E requires provisional credit, and when it does not
- The 10-business-day investigation requirement and applicable extensions
- Correctly calculating the amount of provisional credit
- Distinguishing between consumer disputes subject to Regulation E and transactions outside its scope
BONUS MATERIALS
- Provisional credit matrix
- Error investigation procedures and deadlines
WEBINAR DETAILS
Provisional credit remains one of the most
misunderstood areas of Regulation E. Financial institutions often struggle with
determining when provisional credit is required, how much must be provided,
when exceptions apply, and how to handle situations where investigations become
increasingly complex. Mistakes can expose institutions to regulatory criticism,
accountholder complaints, reimbursement obligations, and litigation risk. This
webinar will walk you through the Reg E investigation timeline from the moment
an error claim is received through final resolution. Attendees will also learn
what notices must be provided and how to avoid the common pitfalls examiners
frequently identify.
WHO SHOULD ATTEND?
- Deposit operations personnel
- Account service representatives
- Compliance officers and internal audit personnel
- Managers
- Legal counsel
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By

Spencer Fane LLP
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