Payment Apps, Disputes & Reg E

July 15, 2026
Live Webinar
DateJul 15, 2026Duration90 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
    • Unlimited connections for your institution
    • Available on desktop, mobile & tablet
    • Take-away toolkit
    • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

Payment app disputes are proliferating, and Reg E expectations are right behind them.

Are you keeping up-to-speed on this fast-moving topic? Get clear on what is covered, what is not, and how to confidently guide every accountholder through the confusion.

KEY WEBINAR TAKEAWAYS
  • Necessary steps to effectively conduct the error resolution process
  • How Regulation E and other payment network rules work together, and determining which will provide the most benefit to the cardholder
  • Steps to take to help resolve a consumer dispute in a given scenario
  • Conducting efficient dispute investigations to reduce losses

BONUS MATERIALS

  • Authorized vs. unauthorized flowchart
  • Your institution vs. stored funds flowchart

WEBINAR DETAILS

If payment app disputes are giving you a headache, you are not alone! As consumer payment app usage continues to grow, payment app disputes rise as well. Join us for this webinar designed to alleviate some of the pain by examining common payments apps and the key information that will help you better answer your accountholders' questions. We will take a behind-the-scenes look at the features of each app, including the types of transactions processed through the app, disclosures provided, and how authentication happens. We will also review important warnings included in app disclosures and identify resources for ongoing questions.

WHO SHOULD ATTEND?

  • Operations 
  • Dispute handling
  • Compliance

TAKE-AWAY TOOLKIT

  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

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