Payment Apps, Disputes & Reg E
On-Demand Webinar
StreamedJul 15, 2026Duration60 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Payment app disputes are proliferating, and Reg E expectations are right behind them.
Are
you keeping up-to-speed on this fast-moving topic? Get clear on what is
covered, what is not, and how to confidently guide every accountholder through
the confusion.
KEY WEBINAR TAKEAWAYS
- Necessary steps to effectively conduct the error resolution process
- How Regulation E and other payment network rules work together, and determining which will provide the most benefit to the cardholder
- Steps to take to help resolve a consumer dispute in a given scenario
- Conducting efficient dispute investigations to reduce losses
BONUS MATERIALS
- Authorized vs. unauthorized flowchart
- Your institution vs. stored funds flowchart
WEBINAR DETAILS
If payment app disputes are giving you a headache,
you are not alone! As consumer payment app usage continues to grow, payment app
disputes rise as well. Join us for this webinar designed to alleviate some of
the pain by examining common payments apps and the key information that will
help you better answer your accountholders' questions. We will take a
behind-the-scenes look at the features of each app, including the types of
transactions processed through the app, disclosures provided, and how
authentication happens. We will also review important warnings included in app
disclosures and identify resources for ongoing questions.
WHO SHOULD ATTEND?
- Operations
- Dispute handling
- Compliance
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By

EPCOR
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