Mastercard Debit Card Chargebacks: Rules, Rights & Challenges
June 5, 2025
Live Webinar
DateJun 5, 2025Duration90 minutes
08:00 AM PDT09:00 AM MDT
10:00 AM CDT11:00 AM EDT
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
The chargeback process is complicated and riddled with rules and time restrictions.
Don’t risk a loss for your
financial institution or cardholder. Learn the ins and outs of Mastercard debit
card chargebacks to protect everyone’s rights.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Identify transaction data that’s critical to verify chargeback rights
- Understand dual- and single-message transaction types
- Explain the dispute resolution cycle and timeframes
- List the documents necessary to support a chargeback
- Differentiate fraud from non-fraud chargeback situations
WEBINAR DETAILS
Mastercard dispute resolution (chargeback) rules
are complex. The ability to recover funds from a merchant is mostly based on
the authorization’s transaction data. Failure to adhere to the rules and time
limits can result in a loss of chargeback rights for your institution, and potentially
a financial loss for you or your cardholder.
What information is
needed from the cardholder? How do you determine when chargeback rights are
available? What happens when you cannot recover funds from the merchant through
a chargeback? These questions and many more
will be answered during this detailed webinar.
WHO SHOULD ATTEND?
This informative session
is designed for operations professionals that issue Mastercard debit cards. The
content is suited for staff responsible for any aspect of your cardholders’
exception claims.
TAKE-AWAY TOOLKIT
- Sample forms used to support chargeback initiation
- Quick reference comparison of Regulation E and Mastercard rules
- Websites for reference, including the Mastercard rules and chargeback guide
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By
SHAZAM, Inc.
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