Visa Debit Card Chargebacks: Rules, Rights & Challenges

Audit & Accounting Compliance Frontline & New Accounts Operations Deposit Account Compliance ACH & Card Services

On-Demand Webinar

StreamedJul 17, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The chargeback process is riddled with rules and time restrictions.

Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of Visa debit card chargebacks to protect everyone’s rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify transaction data that’s critical to verify chargeback rights
Understand dual- and single-message transaction types
Explain the dispute resolution cycle and timeframes
Itemize the necessary documents to support a chargeback
Differentiate fraud from non-fraud chargeback situations

WEBINAR DETAILS

Visa dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and potentially a financial loss for you or your cardholder.

What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals that issue Visa debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.

TAKE-AWAY TOOLKIT

Sample forms used to support chargeback initiation and tracking
Quick reference comparison of Regulation E and Visa rules
List of websites for reference, including the Visa rules
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.