Visa Debit Card Chargebacks: Rules, Rights & Challenges
On-Demand Webinar
StreamedJul 17, 2025Duration90 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
The chargeback process is riddled with rules and time restrictions.
Don’t risk a loss for your
financial institution or cardholder. Learn the ins and outs of Visa debit card
chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR
YOU’LL BE ABLE TO:
- Identify transaction data that’s critical to verify chargeback rights
- Understand dual- and single-message transaction types
- Explain the dispute resolution cycle and timeframes
- Itemize the necessary documents to support a chargeback
- Differentiate fraud from non-fraud chargeback situations
WEBINAR DETAILS
Visa dispute resolution (chargeback) rules are
complex. The ability to recover funds from a merchant is mostly based on the
authorization’s transaction data. Failure to adhere to the rules and time
limits can result in a loss of chargeback rights for your organization, and
potentially a financial loss for you or your cardholder.
What information is needed from the
cardholder? How do you determine when chargeback rights are available? What
happens when you cannot recover funds from the merchant through a chargeback? These
questions and many more will be answered during this detailed webinar.
WHO SHOULD ATTEND?
This informative session
is designed for operations professionals that issue Visa debit cards. The
content is suited for staff responsible for any aspect of your cardholders’
exception claims.
TAKE-AWAY TOOLKIT
- Sample forms used to support chargeback initiation and tracking
- Quick reference comparison of Regulation E and Visa rules
- List of websites for reference, including the Visa rules
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
TESTIMONIALS
"The speaker was engaging, not dull at all, knowledgeable about the topic, and very informative."
- Stacey, Ennis State Bank
Presented By

SHAZAM, Inc.
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