ACH Tax Refund Exceptions, Posting & Liabilities

On-Demand Webinar
StreamedFeb 15, 2024Duration60 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

The federal government is one of the single-largest users of the ACH Network, and the IRS is preparing for a busy season.

Proper handling of ACH tax refunds and exceptions is crucial to reducing losses, increasing compliance, and keeping accountholders happy. Now is the time to prepare!
  • Properly identify incoming IRS tax refunds
  • Understand your obligations for funds availability
  • Distinguish between federal and state tax refunds
  • Explain your responsibility for name mismatches
  • Handle any exception items with ease

This course is eligible for 1.2 AAP/APRP credits.


With a majority of tax refunds delivered via ACH each spring, financial institutions are gearing up for the associated challenges. Attend this session to ensure your ACH tax refund processing will be efficient and to protect your financial institution from losses associated with incorrect payment handling. This session will cover:

  • Name/account number mismatches
  • Deceased recipients
  • Posting to incorrect accounts
  • Other exception items


This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff.


  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.


"Handling exceptions is not always easy for our customers; this webinar provided additional information we can use to help customers understand why something didn't process and who to contact if we did not receive a refund."
- Theresa, Ephrata National Bank

"I would highly recommend this webinar even for seasoned bankers, it's a great refresher. The webinar was very informative. The speaker kept our attention and was very knowledgeable."
- Tara, Century Bank and Trust

"I thought this Webinar by Michele was the best by far. She explained everything and she was very easy to understand. Michele was down to earth, lively, and she knows her stuff."
- MaryAlice, Phoenixville Federal Bank & Trust

"Easy listening and understanding while learning new things! Very Good!"
- Julie, Phoenixville Federal Bank & Trust

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