ACH Tax Refund Exceptions, Posting & Liabilities

Audit & Accounting Compliance Frontline & New Accounts IRA & HSA Operations Sales & Specials ACH & Card Services

On-Demand Webinar

StreamedFeb 15, 2024Duration60 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The federal government is one of the single-largest users of the ACH Network, and the IRS is preparing for a busy season.

Proper handling of ACH tax refunds and exceptions is crucial to reducing losses, increasing compliance, and keeping accountholders happy. Now is the time to prepare!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Properly identify incoming IRS tax refunds
Understand your obligations for funds availability
Distinguish between federal and state tax refunds
Explain your responsibility for name mismatches
Handle any exception items with ease

This course is eligible for 1.2 AAP/APRP credits.

WEBINAR DETAILS

With a majority of tax refunds delivered via ACH each spring, financial institutions are gearing up for the associated challenges. Attend this session to ensure your ACH tax refund processing will be efficient and to protect your financial institution from losses associated with incorrect payment handling. This session will cover:

Name/account number mismatches
Deceased recipients
Posting to incorrect accounts
Other exception items

WHO SHOULD ATTEND?

This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff.

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Handling exceptions is not always easy for our customers; this webinar provided additional information we can use to help customers understand why something didn't process and who to contact if we did not receive a refund."

- Theresa, Ephrata National Bank

"I would highly recommend this webinar even for seasoned bankers, it's a great refresher. The webinar was very informative. The speaker kept our attention and was very knowledgeable."

- Tara, Century Bank and Trust

"I thought this Webinar by Michele was the best by far. She explained everything and she was very easy to understand. Michele was down to earth, lively, and she knows her stuff."

- MaryAlice, Phoenixville Federal Bank & Trust

"Easy listening and understanding while learning new things! Very Good!"

- Julie, Phoenixville Federal Bank & Trust