When a Borrower Dies: Next Steps

Collections Compliance Lending Operations

On-Demand Webinar

StreamedOct 19, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Handle borrower death with confidence, compassion, and compliance.

Learn the procedures that protect your institution while supporting families during a difficult time. This webinar will provide the practical guidance financial institution employees need to navigate borrower death, manage legal and operational responsibilities, and comply with mortgage servicing and estate requirements.

KEY WEBINAR TAKEAWAYS

Who is legally authorized to act on behalf of a deceased borrower
Legal issues that arise when a borrower dies before a loan is repaid
Rights of the estate, heirs, co-borrowers, guarantors, and successors in interest
Properly exercising your institution’s rights of setoff in the deceased’s deposit accounts

BONUS MATERIALS

Sample procedures for handling and collecting loans of deceased borrowers

WEBINAR DETAILS

The death of a borrower presents financial institutions with a unique set of legal, operational, and accountholder service challenges. From determining who has authority to act on behalf of the deceased to handling loan payments, collateral, probate issues, and communications with family members, institutions must balance compassion with compliance with applicable law. This practical webinar will explain the proper procedures and processes that your institution should follow when a borrower dies owing a loan or other obligation to your institution, including the special procedures under the mortgage servicing rules regarding home loans.

WHO SHOULD ATTEND?

Loan officers
Loan servicing personnel
Compliance officers
In-house legal counsel
Management

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.