Upcoming Webinars

New IRS Auto Loan Rules Effective January 31, 2026: Vehicle Qualification & Interest Reporting Details

Responding to Elder Exploitation in Real Time: Delaying, Denying & Escalating Transactions

Preparing Practically Perfect Proof of Claims, Including Recent Bankruptcy Rule Changes

Credit Scoring Models: Understanding Lending Use & Limits

Managing Third-Party Collection Agencies

Whistleblower Protections, Investigations & Retaliation Risks

Data Privacy & the Patchwork of State Consumer Protection Laws

Effective Audit Committees: Oversight Without Overreach

Maximizing Today's Collections Technology

Third-Party Risk in the Fintech Age: Oversight, Contracts & Contingency Planning

Identity Theft Red Flags & FACT Act Compliance

The Latest in Skip Tracing Tools & Techniques

Fixed Income Collection Challenges & Solutions

Employee Discipline: What Every Manager Needs to Know

Advanced Collection Concepts

Fair Lending Risks in AI-Driven Credit Decisions: Bias by Algorithm

Collecting & Communicating with Troubled Borrowers Before It's Too Late

Managing the Repossession Process

Responding to Subpoenas, Garnishments & Levies

Dealing with Difficult Customers: 5 Foolproof Techniques

Determining When to File a SAR

Managing the Repossession Process, Including Notice & Sale

Unpacking Credit Reports for Mortgage & Consumer Lenders

Defaults on Consumer Mortgage Loans: Next Steps, Mitigation, Foreclosure Alternatives & More

Building the Best Board Meeting: From Agenda to Action Steps

Navigating Collection Risks & Recent Regulatory Challenges

Effective Management of Credit Report Disputes

Intermediate Collector: Refining Skills Beyond the Basics

Beginning Collector: What to Know on Day 1 & Beyond

2025 Compliance Outlook: Regulator Expectations

Crisis Management in the 24-Hour News Cycle

CFPB Enforcement Actions: Lessons Learned

Vendor Due Diligence & Effective Vendor Management

Credit Reporting on Delinquent Loans

Identity Theft Red Flags & FACT Act Compliance

Developing & Enforcing an Effective Social Media Policy

Avoiding Liability Under the Bank Secrecy Act

Maximizing Recoveries on Charged-Off Loans

Advanced Collection Concepts

Telephone Consumer Protection Act Compliance

Understanding CAMELS Components & Risk

Auto Loan Delinquencies: Reducing Defaults & Maximizing Recoveries

Successful Skip Tracing Techniques for Locating Borrowers & Recovering Collateral

Handling Consumer Complaints & Disputes Fairly & Accurately

Credit Reporting Risks in the Banking Environment

Things That Keep Boards Up at Night

Decoding the Examination Process: 10 Essential Techniques to Thrive During Your Next Exam