Debit Card Fraud: Tips, Tools & Tested Procedures

Operations

On-Demand Webinar

StreamedAug 4, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Join us for tips, tools, and procedures specifically focused on debit cards and how to remain compliant with Regulation E which governs these go-to access devices and corresponding transactions.

Regulation E is designed to protect consumers, and financial institutions are experiencing significant write-offs as a result. How can you mitigate that?

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Explain debit card fraud trends
Effectively investigate disputes
Calculate Regulation E liability
Comply with provisional credit requirements
Strengthen fraud mitigation processes to limit losses
Educate cardholders on fraud prevention practices

WEBINAR DETAILS

Consumers have long ensured they have both their phones and debit cards on hand when away from home. This is changing somewhat as mobile wallets now store debit card information. But new technology brings new fraud techniques and another way for fraudsters to make unauthorized debit card transactions.

Institutions across the country recognize that cardholders are more rapidly swiping, tapping, or entering card information, and there is a corresponding increase in debit card fraud. This session will explore card issuance techniques, disclosures, and error resolution requirements so you can fulfill your compliance responsibilities, and it will provide tips and tools to mitigate risk for both cardholders and your institution.

WHO SHOULD ATTEND?

This informative session will be ideal for frontline staff, deposit operations personnel, fraud prevention staff, auditors, and compliance staff.

TAKE-AWAY TOOLKIT

Sample Reg E procedures
Regulation E flowchart
Cardholder dispute form
Sample provisional credit letter
Sample final credit letter
Sample error resolution tracking log
Red flags list
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.