Preparation, Risk & Critical Robbery Training
December 11, 2025
Live Webinar
DateDec 11, 2025Duration90 minutes
08:00 AM PST09:00 AM MST
10:00 AM CST11:00 AM EST
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Robberies remain one of the most serious threats facing financial institutions.
When seconds count, staff must
know exactly how to respond — before, during, and after an incident. This
fast-paced, practical program will cover the fundamentals of robbery
preparation and response, giving frontline employees and managers the
confidence and tools they need to reduce risk, stay safe, and recover quickly.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Keep the frontline safe
- Identify key risk factors
- Understand how to “harden the target”
- Determine the one item that must be included in your security manual
- Get your financial institution back to work after a robbery
WEBINAR DETAILS
This deep-dive robbery training
will go back to basics. In this fast-paced session, staff will learn what to do
immediately when confronted by a lone bandit with a gun, a note-passing robber,
or even a takeover robbery. It will explore how procedures may differ depending
on whether you operate a pod branch or a traditional branch.
This session will explore
the critical post-robbery steps for helping staff recover and return to work,
including recognizing and responding to psychosocial stress reactions. You’ll discover
why criminals may view a robbed branch as a “soft” target and how to “harden”
your defenses with a risk or vulnerability assessment. It will also cover media
relations, including how your designated spokesperson and staff should respond
to reporters to protect your institution’s reputation. If accountholders feel
unsafe, branch traffic drops — and profitability follows. This session will
prepare your team to protect lives, safeguard your institution, and restore
confidence.
WHO SHOULD ATTEND?
This essential training
is designed for all financial institution staff. If you ever enter your branch
lobby — frontline employees, supervisors, managers, and executives — this
webinar is for you.
TAKE-AWAY TOOLKIT
- Robbery tips
- Robbery checklist
- Incident report
- Proper employee conduct during and after a robbery
- What the robbery packet should contain
- Witness list form
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By

Thompson Consulting Group, LLC
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