Dishonored, Corrected & Contested ACH Returns

Frontline & New Accounts Operations Deposit Account Compliance ACH & Card Services

On-Demand Webinar

StreamedAug 28, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Are you an ACH originator?

Do you know what to do when an ACH transaction is dishonored, corrected, or contested? This revealing webinar will explain what to do when things go awry. Attend this webinar to ensure you have the skills to handle these returns accurately and efficiently.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Utilize the return process to the full extent allowed in the Nacha Operating Rules
Understand the Notification of Change process from both the ODFI and RDFI perspective
Recognize when to dishonor a return, or contest or correct a dishonored return
Explain what happens in the case of entries rejected by the ACH operator
Identify the steps in filing a Nacha rules violation

This course is eligible for 1.8 AAP/APRP credits

WEBINAR DETAILS

On average, more than 98% of all ACH transactions are posted to the account when first presented. That means just a little over 1% of transactions get returned and make their way back to originators. A small percentage of these returns may get dishonored for a variety of reasons. So, what can you do when things go wrong? This session will cover the instances when returns get dishonored, how to avoid them, and the options you have when they are.

WHO SHOULD ATTEND?

This informative session is best suited for ACH operations staff, AAP candidates, compliance personnel, and those looking to further their knowledge of the ACH Network.

TAKE-AWAY TOOLKIT

Instructions on how to submit a rules violation online through Nacha
Sample Nacha rules violation form
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.