Dishonored, Corrected & Contested ACH Returns
On-Demand Webinar
StreamedAug 28, 2025Duration90 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Are you an ACH originator?
Do you know what to do when an
ACH transaction is dishonored, corrected, or contested? This revealing webinar
will explain what to do when things go awry. Attend this webinar to ensure you
have the skills to handle these returns accurately and efficiently.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Utilize the return process to the full extent allowed in the Nacha Operating Rules
- Understand the Notification of Change process from both the ODFI and RDFI perspective
- Recognize when to dishonor a return, or contest or correct a dishonored return
- Explain what happens in the case of entries rejected by the ACH operator
- Identify the steps in filing a Nacha rules violation
This course is eligible for 1.8 AAP/APRP credits
WEBINAR DETAILS
On average, more than 98%
of all ACH transactions are posted to the account when first presented. That
means just a little over 1% of transactions get returned and make their way
back to originators. A small percentage of these returns may get dishonored for
a variety of reasons. So, what can you do when things go wrong? This session will
cover the instances when returns get dishonored, how to avoid them, and the
options you have when they are.
WHO SHOULD ATTEND?
This informative session
is best suited for ACH operations staff, AAP candidates, compliance personnel,
and those looking to further their knowledge of the ACH Network.
TAKE-AWAY TOOLKIT
- Instructions on how to submit a rules violation online through Nacha
- Sample Nacha rules violation form
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By

PaymentsFirst
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