Visa Debit Card Chargebacks: Understanding Claims Resolution
June 4, 2026
Live Webinar
DateJun 4, 2026Duration90 minutes
08:00 AM PDT09:00 AM MDT
10:00 AM CDT11:00 AM EDT
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Protect every dispute dollar.
Visa debit chargebacks demand careful navigation
under the Visa Claims Resolution framework. This session will explain how
issuer rights and responsibilities differ when the dispute reason is fraud
versus non-fraud and why authorization data, cardholder timelines, and
compelling evidence matter so much. Learn how to evaluate claims, document the
story, and move each case through the dispute cycle efficiently. Gain practical
guidance to reduce losses, improve accuracy, and protect both your institution
and your cardholders.
KEY WEBINAR TAKEAWAYS
- Differentiating fraud from non-fraud chargeback situations
- Transaction data critical to verifying chargeback rights
- Supporting documents required depending on reason
- Complete chargeback cycle and specific timeframe for each step
BONUS MATERIALS
- Sample forms used to support chargeback initiation and tracking
- Quick reference comparison of Regulation E requirements and Visa rules
- List of public websites for reference, including the Visa Rules and a Visa Claims Resolution reference
WEBINAR DETAILS
Navigating the complexities of the Visa claims resolution
process requires precision. For
fraud-related reasons, an issuer’s chargeback rights rely heavily on
authorization data. When the cardholder’s claim is something other than fraud,
their story, actions, and evidence play a major role. This webinar will
provide a roadmap for operations professionals to handle the chargeback
cycle effectively. Join and you’ll gain the clarity you need to
protect your cardholders and your organization and master the dispute
resolution process.
WHO SHOULD ATTEND?
- Debit card operations staff and leaders
- Compliance staff and leaders
- Cardholder dispute management staff and leaders
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By

SHAZAM, Inc.
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