Visa Debit Card Chargebacks: Understanding Claims Resolution

Visa debit chargebacks demand careful navigation under the Visa Claims Resolution framework. This session will explain how issuer rights and responsibilities differ when the dispute reason is fraud versus non-fraud and why authorization data, cardholder timelines, and compelling evidence matter so much. Learn how to evaluate claims, document the story, and move each case through the dispute cycle efficiently. Gain practical guidance to reduce losses, improve accuracy, and protect both your institution and your cardholders.

Navigating the complexities of the Visa claims resolution process requires precision.  For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This webinar will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Join and you’ll gain the clarity you need to protect your cardholders and your organization and master the dispute resolution process.