Intermediate Collector: Refining Skills Beyond the Basics

Collections Compliance Human Resources Lending

On-Demand Webinar

StreamedMar 18, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Enhance and expand your collection skills with this high-octane presentation by attorney David Reed.

Use this opportunity to advance your expertise in handling collection accounts by learning how to overcome payment opposition while complying with the pertinent regulatory requirements. You won’t want to miss it!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Manage evolving consumer protection regulations
Appreciate current consumer payment trends
Master the art of collections marketing
Overcome payment objections
Leverage data-driven insights

WEBINAR DETAILS

In a world of constant change, "that's the way we've always done it" is no longer an acceptable answer. Even the most experienced debt collectors need to sharpen their skills to stay ahead. With delinquency rates on the rise, financial institutions must empower their teams with advanced strategies and tools.

This high-energy webinar by seasoned collections expert David Reed is specifically designed for intermediate debt collectors looking to elevate their performance. Whether you're refining your approach or enhancing your expertise, this session will equip you with the confidence and knowledge to excel in today’s challenging financial landscape.

WHO SHOULD ATTEND?

This session will benefit executives, managers, collectors, lending staff, branch staff, call center staff, and anyone involved in the lending and collections processes.

TAKE-AWAY TOOLKIT

Borrower segmentation cheat sheet
Analytics and lead prioritization tool
Payment objections resolution checklist
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.