Consumer First: Regulation E for Debit Cards

Compliance Frontline & New Accounts Information Technology Operations

On-Demand Webinar

StreamedJun 5, 2024Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Regulation E is an important consumer protection rule.

Do you know how to handle related debit card questions? What about when an investigation is necessary? Do you know the differences between Regulation E and the card network rules? What timeframes are involved? This practical webinar will explain the ins and outs of this significant regulation and how to avoid the stiff penalties for noncompliance.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Follow the investigation requirements set forth by Regulation E
Distinguish when Regulation E does and does not apply to disputed transactions
Define the timeframes for completing an investigation
Explain the coverage differences between Regulation E and the card network rules
Understand documentation and tracking requirements

This course is eligible for 1.8 AAP/APRP credits

WEBINAR DETAILS

"It’s not fair!" How many times have you thought this when dealing with accountholders’ debit card issues? While it doesn’t always seem “fair” to financial institutions, it’s crucial to follow the specific timeframes and requirements for the investigative process to help consumer accountholders. Don’t get stuck in the muck when it comes to handling these complicated situations!

This session will detail the definition of unauthorized transactions, consumer reporting timeframes, investigation timeframes for financial institutions, various scenarios, and frequently asked questions.

WHO SHOULD ATTEND?

This informative session is ideal for ACH and card operations professionals, audit and compliance staff, frontline staff, and AAP/APRP candidates.

TAKE-AWAY TOOLKIT

Sample error resolution tracking log
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.