Branch Manager & Head Teller Training: Developing, Motivating & Onboarding Team Members

Branch leadership — whether a branch manager, assistant manager, or head teller — is more than a title; it's a journey of continuous growth, adaptability, and inspiration. Strong branch leadership sets the foundation for team performance and accountholder satisfaction. Designed specifically for branch managers and head tellers, this powerful training will deliver practical tools and strategies to develop your team, keep them motivated, and ensure a smooth, impactful onboarding process.

A high-performing branch doesn’t just meet goals — it builds relationships. A well-connected team drives productivity and identifies opportunities to recommend deposit accounts, loans, and financial services to both accountholders and prospects. While meeting internal controls and account-opening targets is essential, cultivating a workplace where staff feel empowered, informed, and united is what truly sets a branch apart.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.