ACH Boomerang: Exceptions from the ODFI Perspective

Frontline & New Accounts Operations Deposit Account Compliance ACH & Card Services

On-Demand Webinar

StreamedJun 24, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Flip your focus!

Instead of looking at ACH exceptions from the RDFI’s perspective, this webinar will transport you to the ODFI’s side of the coin. Do you know how an ODFI should handle an NOC or returned payment? What should they do first? How does the process compare to RDFI returns? Attend this webinar to learn the answers to these questions and more.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Explain when an ODFI must accept a return entry
Define the reasons an ODFI may dishonor a return entry
Given a scenario, determine an originator’s next steps based on receiving a return entry
Explain the Notification of Change (NOC) process from an ODFI’s and originator’s perspective
Compare and contrast an originator’s requirements for responding to an NOC

WEBINAR DETAILS

Most often ACH exception handling is discussed from the RDFI's perspective - return codes, Notifications of Change, and processing timeframes. This webinar will turn the tables and look at exceptions from the ODFI's perspective. What should an ODFI do when it receives a returned payment or an NOC? What are the originator's next steps to resolving the issue? Knowing the answers to these questions will help minimize risk and loss and ensure compliance.

WHO SHOULD ATTEND?

This informative session is designed for ACH operations staff responsible for supporting origination activities.

TAKE-AWAY TOOLKIT

PDF of EPCOR’s ACH Quick Reference Cards for Financial Institutions
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.