Legally Handling ATM & Debit Card Claims Under Regulation E

Do you have a smooth process for ATM and debit card claims – or do wrinkles regularly arise? Would you like to have an easy-to-follow matrix to calculate your institution’s liability under Reg E? Although Reg E protects consumers, it lays a whole lot of responsibility and potential liability in the “lap” of financial institutions. Do you understand the intricacies? Join us to learn more.

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Did you know that the Reg E rules are different depending on whether an ATM/debit card or other access device was actually used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

Attendance certificate provided to self-report CE credits.

• Easy-to-follow matrix to determine the dollar amount of your institution’s liability
• Model Reg E disclosures explaining the accountholder’s liability
• Employee training log
• Interactive quiz