Contacting Delinquent Borrowers: Following the Spirit & Intent of the FDCPA

July 23, 2024
Live Webinar
DateJul 23, 2024Duration90 minutes
08:00 AM PDT09:00 AM MDT
10:00 AM CDT11:00 AM EDT
    • Unlimited connections for your institution
    • Available on desktop, mobile & tablet
    • Take-away toolkit
    • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
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Debt collection is a common subject of complaints received by the CFPB.

Take this opportunity to review the FDCPA and Regulation F to ensure your collection practices match the spirit and intent of the rules! This comprehensive, must-attend program will share great tools to help educate borrowers and recognize red flags for debt collection scams and loan fraud.
  • Explain the purpose of the FDCPA under Regulation F
  • Recognize inconvenient time and place prohibitions for borrower contact
  • Properly compute the debt validation notice timing requirements
  • Calculate call restrictions of not more than seven times within seven days
  • Understand how to handle a borrower’s written dispute
  • Identify the triggering events of the three-year record-retention period
  • Avoid prohibited collection practices – harassment, unfair practices, and false statements


Today’s borrowers can quickly gather information on what can and cannot be done to collect on an outstanding loan balance. While financial institutions typically do not collect third-party debt, and thus don’t meet the definition of a debt collector, your borrowers still have the same expectations. Thus, it is critical that your collection practices resemble the spirit and intent of Regulation F which implements the Fair Debt Collection Practices Act (FDCPA) to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP). 

This presentation will explain the consumer protections and debt collector responsibilities of Regulation F, including communication efforts via email, text, and social media. The rules outline prohibitions on communications at unusual or inconvenient times or places, as well as bans on harassment or abuse. Join us to ensure that collection expectations are well understood.


This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight, or reviewing adherence to the FDCPA or Regulation F. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.


  • Script for limited-content message
  • Limited-content message checklist
  • Resource list
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Molly StullMolly Stull
Brode Consulting Services, Inc.