Check Exceptions: Returns, Adjustments & Claims
On-Demand Webinar
StreamedApr 3, 2024Duration60 minutes
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Returns, adjustments, and claims! Oh my!
These are the challenges that check
exceptions bring. Although usage has declined, checks are still ubiquitous. Do
you know the difference between check returns and adjustments? This webinar
will explain the circumstances when each is used so you’ll be prepared for the
next encounter and know how to mitigate related risks.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Understand the UCC midnight deadline for check returns
- Use check adjustment processes to resolve fraud and nonfraud exceptions
- Define altered and counterfeit checks and understand where the liability for discovering each lies
- Explain what happens when a payee claims they did not receive funds from a check issued to them
- Identify risk mitigation techniques for checks
This course is eligible for 1.2 AAP/APRP credits.
WEBINAR DETAILS
Despite downward trends in check processing volume,
financial institutions continue to be challenged with the operational nuances
involved in handling check returns, adjustments, and claims where financial
institutions must deal with each other for resolution. This program will
address the differences between check returns and
adjustments – including scenarios where you can do each – as well as how
certain fraud-related claims are handled.
WHO SHOULD ATTEND?
This informative session
is designed for check operations staff, bookkeepers, and exceptions processing personnel.
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
TESTIMONIALS
"This was a very informative webinar! It covered basic check adjustments information and is great in explaining different check processing issue types and how to proceed accordingly. This is a great refresher and an even better learning tool for those just starting out."
- Erica, First Unite Bank & Trust
Presented By
Kimberly Ellis
UMACHA
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