Check Exceptions: Returns, Adjustments & Claims

Compliance Frontline & New Accounts Operations Fraud

On-Demand Webinar

StreamedApr 3, 2024Duration60 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Returns, adjustments, and claims! Oh my!

These are the challenges that check exceptions bring. Although usage has declined, checks are still ubiquitous. Do you know the difference between check returns and adjustments? This webinar will explain the circumstances when each is used so you’ll be prepared for the next encounter and know how to mitigate related risks.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Understand the UCC midnight deadline for check returns
Use check adjustment processes to resolve fraud and nonfraud exceptions
Define altered and counterfeit checks and understand where the liability for discovering each lies
Explain what happens when a payee claims they did not receive funds from a check issued to them
Identify risk mitigation techniques for checks

This course is eligible for 1.2 AAP/APRP credits.

WEBINAR DETAILS

Despite downward trends in check processing volume, financial institutions continue to be challenged with the operational nuances involved in handling check returns, adjustments, and claims where financial institutions must deal with each other for resolution. This program will address the differences between check returns and adjustments – including scenarios where you can do each – as well as how certain fraud-related claims are handled.

WHO SHOULD ATTEND?

This informative session is designed for check operations staff, bookkeepers, and exceptions processing personnel.

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"This was a very informative webinar! It covered basic check adjustments information and is great in explaining different check processing issue types and how to proceed accordingly. This is a great refresher and an even better learning tool for those just starting out."

- Erica, First Unite Bank & Trust