Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Compliance Frontline & New Accounts Information Technology Operations Security & Fraud

On-Demand Webinar

StreamedMar 6, 2024Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Reg E safeguards accountholders from fraudulent EFTs.

Can you identify an unauthorized EFT and do you know how to proceed? Is provisional credit in order? Being able to confidently handle these issues is important to both your financial institution and your accountholder. Join us to learn the ins and outs of Reg E’s requirements for investigations, provisional credit, and consumers’ rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Understand what constitutes an unauthorized transaction for purposes of provisional credit under Reg E
Distinguish between what can and can’t be required of the accountholder before giving provisional credit
Specify the deadlines for completing an investigation and providing provisional credit
Determine the proper dollar amount of provisional credit required by Reg E
Employ best practices for providing provisional credit

WEBINAR DETAILS

Regulation E protects consumers from unauthorized electronic fund transfers (EFTs). It requires financial institutions to investigate alleged unauthorized EFTs and provide provisional credit to accountholders within specific deadlines. But many questions arise.

Is your institution obligated to investigate even though the accountholder won’t cooperate? Must provisional credit be provided within the standard deadlines even if you haven’t received sufficient information from your core processor to conduct an investigation? Are you required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT?

This webinar will answer all these questions and explain how to determine when your institution is required to provide provisional credit and in what amount.

(This webinar only addresses provisional credit. To learn about the basics of Reg E and accountholder responsibilities, register for the 3/21 webinar Handling Reg E Disputes Confidently & Compliantly.)

WHO SHOULD ATTEND?

This informative session will benefit all deposit operations staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.

TAKE-AWAY TOOLKIT

Detailed sample form of investigation procedures, including specific deadlines for providing provisional credit
Easy-to-follow matrix to determine the dollar amount of provisional credit
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.