Handling Reg E Disputes Confidently & Compliantly

On-Demand Webinar
StreamedMar 21, 2024Duration60 minutes
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
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Reg E is all about protecting consumers from unauthorized electronic transactions.

Most consumers know that they can contest unknown or incorrect EFTs. Do you know how to handle these disputes? What are your responsibilities to the consumer? What timelines are involved? What is your institution’s liability? Join this webinar to learn the complexities of Reg E and how to handle EFT disputes confidently and compliantly.

  • Explain what constitutes an unauthorized transaction under Reg E
  • Understand your institution’s responsibilities under Reg E to the accountholder and the attendant deadlines
  • Calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
  • Identify what can and can’t be required of the accountholder
  • Distinguish when Reg E or the Visa/Mastercard rules apply


Regulation E protects consumers from unauthorized ATM, debit card, ACH, and other electronic fund transfers (EFTs). This imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards.

Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Furthermore, Reg E rules differ depending on whether an access device was actually used in the transaction. This webinar will fully explain how to properly handle all types of unauthorized consumer electronic fund transfers and how to accurately calculate the amount, if any, that must be reimbursed.

(This webinar only addresses the basics of Reg E and accountholder responsibilities. To learn about provisional credit, register for the 3/6 webinar Provisional Credit Under Reg E: Rules, Best Practices & FAQs.)


This informative session will be useful to all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.


  • Model Reg E disclosures explaining accountholder liability
  • Easy-to-follow matrix to determine the dollar amount of your institution’s liability
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Elizabeth Fast, JD & CPAElizabeth Fast
Spencer Fane LLP