Call Center Training: Security, Regulations & Legal Issues

Frontline & New Accounts Operations

On-Demand Webinar

StreamedFeb 11, 2026Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Empower your call center team to be your first line of defense, not your weakest link.

In this practical, plain‑English program, non-branch, non-face-to-face staff will learn the real-world regulations behind everyday calls, emails, texts, and chats, including fraudulent check claims, debit card disputes, complaints, identity theft, and money laundering red flags. Discover what to say, what to document, and when to escalate so your contact center protects your accountholders, your institution, and your compliance program on every interaction.

KEY WEBINAR TAKEAWAYS

Managing regulations when not face-to-face with the accountholder
Red flags for money laundering and fraud transactions
Distinguishing from the signature card who you can talk to on an account
Additional information about online credit union agreements

BONUS MATERIALS

Deposit Compliance Issues Handbook for call centers

WEBINAR DETAILS

Finally, a regulatory and compliance program designed for non-member contact employees. You are not face-to-face with the accountholder, but you are answering their calls, emails, texts, and other communications. Learn what regulations and compliance issues affect you every day. From fraudulent check claims to debit card fraud and complaints, learn what to do and how to respond. We will also delve into many deposit regulations and other issues that may affect the call center such as identity theft and money laundering.

WHO SHOULD ATTEND?

Call center employees
Deposit operations
Deposit compliance
Training

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.