Payment Apps, Disputes & Reg E

Compliance Frontline & New Accounts Information Technology Operations Deposit Account Compliance

On-Demand Webinar

StreamedDec 2, 2025Duration60 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Are payment app disputes giving you a headache?

As consumer payment app usage continues to grow, disputes are rising as well. Join this webinar to learn how to resolve consumer disputes involving payment apps for different scenarios. You’ll get in-depth insights from a payments expert!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify the steps necessary to effectively conduct the error resolution process
Recognize how Regulation E and other payment network rules work together in the error resolution process
Decide how to help resolve a consumer dispute involving payment apps for a given scenario
Distinguish whether Regulation E or other payment network rules will provide the most benefit to the consumer cardholder
Conduct efficient dispute investigations involving payment apps to reduce losses

This course is eligible for 1.8 AAP/APRP credits

WEBINAR DETAILS

This webinar will alleviate some of the pain of payment app disputes by examining common apps and the key information that will answer accountholders' questions. It will take a behind-the-scenes look at the features of each app, including the types of transactions processed, disclosures provided, and how authentication happens. It will further review important warnings, including in-app disclosures. Resources for ongoing questions will also be identified.

WHO SHOULD ATTEND?

This informative session is designed for compliance personnel and operations staff responsible for consumer dispute processing related to Regulation E and payment app disputes.

TAKE-AWAY TOOLKIT

Authorized versus unauthorized flowchart
From your institution versus stored funds flowchart
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.