Payment Apps, Disputes & Reg E
December 2, 2025
Live Webinar
DateDec 2, 2025Duration60 minutes
08:00 AM PST09:00 AM MST
10:00 AM CST11:00 AM EST
- Unlimited connections for your institution
- Available on desktop, mobile & tablet
- Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting two business days after live stream
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Are payment app disputes giving you a headache?
As consumer payment app usage
continues to grow, disputes are rising as well. Join this webinar to learn how
to resolve consumer disputes involving payment apps for different scenarios.
You’ll get in-depth insights from a payments expert!
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Identify the steps necessary to effectively conduct the error resolution process
- Recognize how Regulation E and other payment network rules work together in the error resolution process
- Decide how to help resolve a consumer dispute involving payment apps for a given scenario
- Distinguish whether Regulation E or other payment network rules will provide the most benefit to the consumer cardholder
- Conduct efficient dispute investigations involving payment apps to reduce losses
WEBINAR DETAILS
This webinar will alleviate some of the pain of payment
app disputes by examining common apps and the key information that will answer
accountholders' questions. It will take a behind-the-scenes look at the
features of each app, including the types of transactions processed,
disclosures provided, and how authentication happens. It will further review
important warnings, including in-app disclosures. Resources for ongoing
questions will also be identified.
WHO SHOULD ATTEND?
This informative session
is designed for compliance personnel and operations staff responsible for
consumer dispute processing related to Regulation E and payment app disputes.
TAKE-AWAY TOOLKIT
- Authorized versus unauthorized flowchart
- From your institution versus stored funds flowchart
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission,
or republishing of any webinar to other institutions or those not employed by
your institution is prohibited. Print materials may be copied for eligible
participants only.
Presented By

EPCOR
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