Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Regulation E protects consumers from unauthorized electronic fund transfers (EFTs). It requires financial institutions to investigate alleged unauthorized EFTs and provide provisional credit to accountholders within specific deadlines. But many questions arise.

Is your institution obligated to conduct an investigation even though the accountholder won’t cooperate? Must provisional credit be provided within the standard deadlines even if you haven’t received sufficient information from your core processor to conduct an investigation? Are you required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will answer all these questions and explain how to determine when your institution is required to provide provisional credit and in what amount.

• Detailed sample form of investigation procedures, including specific deadlines for providing provisional credit
• Easy-to-follow matrix to determine the dollar amount of provisional credit
• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.