Head Teller Training: Compliance, Safety & Legal Issues

December 17, 2026

Frontline & New Accounts Human Resources Deposit Account Compliance Managers & Supervisors Physical Security Bank Secrecy Act (BSA)Fraud

Live Webinar

DateDec 17, 2026Duration90 minutes

12:00 PM PST01:00 PM MST

02:00 PM CST03:00 PM EST

Unlimited connections for your institution
Available on desktop, mobile & tablet
Take-away toolkit
Presenter’s contact info for questions

On-Demand Webinar

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

A strong teller line starts with a head teller who is prepared to lead it.

Learn how to strengthen teller operations by managing compliance, safety, legal risks, and daily procedures while building a more accurate, secure, and consistent frontline team.

KEY WEBINAR TAKEAWAYS

Cash controls
Using compliance to prevent check fraud
How to train tellers to ask questions when an accountholder may be a victim of fraud
Best practices for keeping tellers safe during a robbery

BONUS MATERIALS

Teller Manual
BSA referral forms

WEBINAR DETAILS

The head teller position is about more than balancing cash and answering teller questions. Head tellers are responsible for helping the teller line operate accurately, securely, consistently, and in compliance with the financial institution’s policies and procedures.

WHO SHOULD ATTEND?

Head tellers
Assistant branch managers
Branch managers
Trainers

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.