Overdraft Risks & Five Best Practices

November 14, 2023
Live Webinar
DateNov 14, 2023Duration90 minutes
08:00 AM PST09:00 AM MST
10:00 AM CST11:00 AM EST
    • Unlimited connections for your institution
    • Available on desktop, mobile & tablet
    • Take-away toolkit
    • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
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Regulators have shown keen interest in overdraft protection plans (ODPs) lately.

Compliance is key to avoiding reputational, compliance, and litigation risks. But how can you evaluate ODP UDAAP risks? This webinar will closely examine ODPs, which are considered a target for potential UDAAP violations, and provide five best practices to keep your institution on the straight and narrow.
  • Avoid potential UDAAP (unfair, deceptive, or abusive acts or practices) landmines and identify what is likely to be considered deceptive, unfair, or abusive
  • Identify five best practices for overdraft compliance
  • Use regulatory guidance to understand the requirements
  • Define best practices to avoid potential penalties and consumer harm
  • Explain the opt-in/opt-out documentation and procedures
  • Evaluate overdraft marketing programs for compliance


Overdraft services are always a likely target for supervisory scrutiny. In addition to more formal guidance, regulatory pronouncements have come through reports, blog posts, complaint discussions, and speeches. Regulators have issued significant civil money penalties for “representment” practices and other “deceptive” practices. In addition, numerous class action suits have been filed against financial institutions for ODP practices. Join us to learn how financial institutions can offer overdraft services while ensuring compliance.


This session will benefit staff involved in deposit product development and marketing, compliance officers, auditors, managers, sales and service staff, call center employees, and anyone who is involved in deposit product sales.


  • Regulatory resources for ODP exam procedures and bulletins
  • Resources for consumer education
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Susan CostonisSusan Costonis
Compliance Training & Consulting for Financial Institutions