Mortgage Servicing Rules for Small Servicers

Compliance Lending Operations Senior Management

On-Demand Webinar

StreamedMay 5, 2025Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Mortgages and servicing are rule intensive as it is. But if your institution is a small servicer, there are special rules.

Do you know the provisions that apply to you? This session will review the elements of the mortgage servicing rules that apply to small servicers. It will address procedural best practices and provide tools to help meet the requirements.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify the mortgage servicing requirements for small servicers
Use provided materials to assist with force-placement of insurance
Understand the timing and content requirements for ARM disclosures and notices
Detail the prompt crediting and payoff statement rule provisions
Determine which loss mitigation requirements apply to your institution
Respond to errors and information requests
Clearly document the recordkeeping requirements to demonstrate compliance

WEBINAR DETAILS

As a small servicer, every time you get a new email notification regarding the mortgage servicing rules, such as the CFPB's proposed/new final rule on foreclosures, you have to determine whether the change applies to your institution. The CFPB's mortgage servicing rules require servicers to establish certain policies, procedures, and requirements, including the designation of personnel to assist consumers who fall behind on their mortgage payments. In addition, both RESPA and TILA contain rules servicers must follow. Join us to learn the ins and outs of mortgage servicing rules for small servicers.

WHO SHOULD ATTEND?

This informative session is designed for loan officers, loan operations personnel, loan processors, and compliance officers.

TAKE-AWAY TOOLKIT

Worksheet to document record retention requirements
ARM disclosure checklist
Reference materials
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.