Mastercard Debit Card Chargebacks

Operations

On-Demand Webinar

StreamedNov 2, 2021Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The chargeback process is riddled with rules and time restrictions.

Don’t risk a loss for your financial institution or card holder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Analyze the exception-related transaction data in an authorization message
Differentiate the types of POS transactions
Identify documents needed for the most common exception conditions
Explain the dispute resolution cycle and maximum timeframes
Distinguish fraud-related from non-fraud-related cardholder claims
Name the chargeback reason codes used most often

Listen to an interview with Diana Kern about her webinar!

WEBINAR DETAILS

Mastercard dispute resolution rules are complex. Your institution’s ability to recover funds from a merchant is primarily based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights – and a potential financial loss for you or your cardholder.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.

TAKE-AWAY TOOLKIT

Sample cardholder dispute form
Quick reference comparison of Regulation E and Mastercard rules
List of reference websites, including the Mastercard Rules and Chargeback Guide
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits.

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.