2023 New Accounts Series

Live Webinar
    • Unlimited connections for your institution
    • Available on desktop, mobile & tablet
    • Take-away toolkit
    • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options
90-minute webinars – available live or on-demand

  • Minor Accounts Options & Transactions
  • Handling Trusts & Other Fiduciary Accounts
  • Business Accounts: Setup, Management & Authority
  • Opening NRA Accounts

Purchase webinars individually or save 10% with the series!


Right or wrong, your accountholders will most often form their opinions of your institution from the interactions they have while opening their new deposit accounts. Equip your frontline staff with the right tools to open any type of account, including minor accounts, trusts and other fiduciary accounts, business accounts, and nonresident alien accounts. Our 2023 New Accounts Series will keep your frontline staff trained and ready to make the right first impression.

All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Included Webinars:

Handling Trusts & Other Fiduciary Accounts
Jul 12, 2023Webinar

Handling Trusts & Other Fiduciary Accounts

Many consumers use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. You must also understand the trustee’s authority and duties and your institution’s responsibility and liability. This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trust and accountholder situations change.
Business Accounts: Setup, Management & Authority
Sep 20, 2023Webinar

Business Accounts: Setup, Management & Authority

A lot goes into setting up and properly handling business accounts. This webinar will look at the various structures a business can take, the documentation required for each type, the documents necessary to determine authority over the account, as well as the BSA beneficial ownership requirements. Once opened, your institution is responsible for ensuring that transactions are handled correctly and monitored for unusual or suspicious activity. Oftentimes new or smaller businesses don’t clearly understand the distinction between business and personal transactions or the institution’s need to confirm the authority of persons attempting to transact on behalf of the business. This session will explore the entire process from onboarding to closing and everything in between. When would an institution need to request updated beneficial ownership or due diligence information? How should requests for changes in authorized signers be handled? What should be done when setting up accounts for multiple businesses operating under one tax ID number? Join us to learn the answers to these questions and more.
Opening NRA Accounts
Nov 15, 2023Webinar

Opening NRA Accounts

Opening accounts for nonresident aliens (NRAs) and identifying the person with whom you are doing business has always been challenging. Since the USA PATRIOT Act Customer Identification Program (CIP) law passed, opening these accounts and obtaining the required documentation and identification is trickier than ever. This is also a BSA exam "hot spot" with the regulators because NRA accounts are considered high risk. What does the law say about identifying nonresident aliens? What type of identification is being used around the country to open accounts? What are the proper procedures for W-8 reporting? What role does the Office of Foreign Assets and Control (OFAC) play in your new accounts procedures? If you are pondering these questions or other NRA compliance issues, this session is a must.
Minor Accounts Options & Transactions

Minor Accounts Options & Transactions

There are so many questions regarding minor accounts. Who can set one up? When are minors allowed to transact or prohibited from transacting? What about issuing ATM cards, debit cards, or checks? This webinar will explore the different types of minor accounts – UTMAs, informal or Totten trusts, accounts for minors with income from sports or entertainment, and more. In addition, it will tackle some of the stickier issues, such as whether to allow or require an adult as a joint accountholder, who has authority over a UTMA when a custodian dies, considerations for issuing access devices (cards and other EFT services), and what happens if the minor dies.