Mastercard Debit Card Chargebacks: Rules, Rights & Challenges

Compliance Frontline & New Accounts Operations

On-Demand Webinar

StreamedFeb 8, 2023Duration90 minutes

Unlimited & shareable access starting two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

The chargeback process is riddled with rules and time restrictions.

Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify transaction data that’s critical to determine chargeback rights
Describe the “dual-message” type of transaction
Explain the dispute resolution cycle and timeframes
Itemize the documents necessary to support a chargeback
Differentiate fraud from non-fraud chargeback situations

Diana answered your questions from this webinar on the Community Bankers Digest. Read here!

WEBINAR DETAILS

Mastercard dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and a potential loss for you or your cardholder.

What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.

WHO SHOULD ATTEND?

This informative session is designed for operations professionals that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.

TAKE-AWAY TOOLKIT

Sample cardholder dispute form
Quick reference comparison of Regulation E and Mastercard rules
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"The presenter was knowledgeable, interesting to listen to, and kept the webinar moving at a good pace. All of the information in the slides was covered. The handouts will be a great resource to reference when processing claims."

- Lynn, Northwest Bank & Trust Company

Presented By

Diana Kern

SHAZAM, Inc.

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