Branch Managers & Head Tellers: Managing the Critical Aspects

Branch leadership (i.e., branch managers, assistant managers, or head tellers) must constantly strive to improve their team and themselves. Better performance increases professionalism and productivity, and ultimately provides opportunities to recommend deposit accounts, loans, and other financial products to accountholders – or potential accountholders. While internal controls and new account goals are critical, so is creating a work environment where the branch staff is empowered, efficient, and working as a team. This webinar will address how to engage staff, conduct efficient meetings, and further develop personal coaching skills to strengthen the team, including best practices for overcoming resistance. Developing a strong team starts with an effective new employee onboarding experience and uses feedback to continually coach and develop team members while adhering to policy and procedures.