UDAAP & Debt Collection

November 1, 2023
Live Webinar
DateNov 1, 2023Duration90 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
    • Unlimited connections for your institution
    • Available on desktop, mobile & tablet
    • Take-away toolkit
    • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions
See Registration Options

UDAAP can present risk in all four corners of your institution.

Do you know what counts as an unfair, deceptive, or abusive act or practice? How does it affect your collection department and deposit accounts? Attend this deep dive into the UDAAP world and learn to sidestep the risks.
 
AFTER THIS WEBINAR, YOU’LL BE ABLE TO:
  • Understand what constitutes an unfair, deceptive, or abusive act or practice (UDAAP)
  • Know how UDAAP applies to deposit accounts, marketing products, and services
  • Avoid UDAAP when collecting consumer debts
  • Take steps to reduce your institution’s UDAAP risk

WEBINAR DETAILS

Join this in-depth discussion of the CFPB’s prohibition against unfair, deceptive, and abusive acts and practices, where participants will learn how to identify these elements. It will address how UDAAP can apply to every product, service, department, and employee of your institution. Besides providing up-to-the-minute guidance, this webinar will go into detail about avoiding UDAAP when collecting consumer debts. Regulatory compliance counsel Michael Christians will provide steps to reduce your institution’s UDAAP risk.

WHO SHOULD ATTEND?

This jam-packed session will highly benefit operations staff, new accounts personnel, lenders, marketers, support staff, compliance professionals, auditors, and management.

TAKE-AWAY TOOLKIT

  • UDAAP desktop reference guide
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Michael ChristiansMichael Christians
Michael Christians Consulting, LLC
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