Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Regulation E protects consumers from unauthorized electronic funds transfers (EFTs) by requiring your institution to investigate alleged unauthorized EFTs and to provide accountholders with provisional credit within specific deadlines. Did you know that your institution is obligated to conduct an investigation even though your accountholder won’t cooperate? Did you know your institution is obligated to provide provisional credit within the standard deadlines even though you haven’t received sufficient information from your core processor to conduct an investigation? Conversely, did you know that you aren’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will explain how to determine when your institution is required to provide provisional credit and in what amount.