Fighting Fraud: Recognizing Red Flags & Assisting Accountholders

Accountholders continue to fall victim to the ever-evolving scams and schemes targeting them daily.  "You've won a foreign lottery!"  "Get paid big money to work from home."  "You qualify for a $50,000 LOC; just pay $8,000 in closing costs!"  You've likely heard it all!  This session will address the latest scams consumers face and how to recognize the red flags.  It will walk through the process of identifying fraud and talking to accountholders when you believe they've fallen victim to a con.  Tools and resources will be provided to make those conversations go a little easier.  You’ll also learn procedural best practices for responding to fraud and suspected identity theft and be instructed on when, how, and to whom to report fraud.