Effective Management of Credit Report Disputes: ACDVs, AUDs & Joint Credit

On-Demand Webinar
StreamedSep 17, 2021Duration90 minutes
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Credit reporting sparks regulators’ attention – in part because credit reporting problems are one of the chief consumer complaints.

Do you have a dispute process in place? Is it consumer-friendly? What will the regulators think? This webinar will address operational and compliance issues and give you a path to FCRA dispute management and compliance.

  • Appreciate the increasing credit reporting compliance risks
  • Break down the credit reporting process
  • Examine the optimal alignment for the credit reporting task
  • Employ the critical steps to respond to credit report disputes
  • Create a plan for effective dispute management
  • Identify and avoid common compliance landmines


There could be danger hiding among your credit reports! The credit reporting function has taken on added significance in recent years with increased borrower awareness of the power of the credit score, the rise of CFPB regulations and complaint tracking, and highly motivated consumer protection attorneys. Credit reporting continues to be one of the most-cited consumer concerns and has therefore received added attention from the CFPB, examiners, and the legal community. From policies and procedures, to quality assurance and organizational charts, this essential function impacts every financial institution and there are some basic steps that can increase efficiency, reduce risks, and calm your compliance nerves.

Fortunately, the regulations, examination guidance, and hard-earned experience create a detailed model of a fully compliant credit reporting function – if you know where to look. This webinar will focus on the unique operational and compliance challenges posed by credit reporting disputes. From automated disputes to direct disputes and all the gray areas in between, this session will provide a common-sense approach to FCRA dispute compliance and management. Join credit reporting veteran David Reed as he cuts through the regulatory web and shares a clean and manageable credit reporting process for your institution.


This informative session is designed for senior executives, managers, compliance staff, lending staff, collection managers, frontline managers, internal auditors, and anyone involved with credit reporting.


  • FCRA examination guidance
  • Sample FCRA policy
  • Sample credit report dispute resolution procedures
  • Sample response letters
  • Employee training log
  • Interactive quiz

Attendance certificate provided to self-report CE credits.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

David A. Reed, JDDavid A. Reed
Reed & Jolly, PLLC