Vendor Problem Resolution: A Five-Step Approach

Tuesday, August 22, 2017

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Every time you use a critical vendor, you are handing them the keys to your kingdom. What could possibly go wrong, you ask? Everything! Vendor management continues to be a high-priority operational and regulatory issue because every financial institution entrusts some of its most sensitive borrower information, financial resources, and core business processes to third-party vendors.

If something goes wrong with a third-party relationship, your institution will be held accountable. Considering how much of your budget is paid directly to vendors, you must ensure you are getting the most from them, while satisfying increased examination scrutiny. From selecting the best available vendor, to identifying and correcting performance issues, this presentation will examine the practical and regulatory requirements for managing third-party relationships and the operational details of creating an effective vendor problem resolution program.

Continuing Education: Attendance verification for CE credits upon request


  • Designing an effective management process
  • Critical timelines for critical vendors
  • What to do when things go wrong
  • Understanding your default options
  • Creating solid staff oversight and quality control
  • Five things your vendor does not want you to know

    • Sample vendor management policy
    • Sample vendor management checklist
    • Regulatory guidance
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


"Risk Management Series:
Establishing or Maturing Your Vendor Risk Management Program"

Thursday, October 26, 2017


This informative webinar will benefit executives, compliance staff, financial personnel, accounting staff, accounts receivable staff, department managers, and anyone who works with your vendor management process.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.