Conducting a Collections Risk Assessment

Wednesday, December 6, 2017

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

When financial institutions think of conducting a risk assessment, they most often think of hot-button issues, such as BSA and cybersecurity. However, many institutions ignore the major operational risk that is most likely to drive accountholders to a consumer rights attorney – collections! No area of operations has seen the increase of risk like collections. From increased regulatory scrutiny to alarming litigation, this once-stable area has become a storm. The potential for fines, penalties, and legal damages has never been higher.

How are you managing hidden collections risks? There are complex compliance issues, including lending regulations, UDAAP, third-party collections, and privacy. Do your collectors know the landmines? Are they prepared? Are you? This important session will teach the basics of creating and conducting a collections risk assessment to identify and address potential issues before they cause harm.

Continuing Education: Attendance verification for CE credits upon request


  • Conducting a collections inventory
  • Understanding risk measurement
  • Calculating the likelihood of negative events
  • Identifying third-party risk areas in collections
  • Five-step guide to performing a risk assessment

    • Collections examination guidance
    • Third-party risk guidance
    • Sample collections inventory
    • Collections risk assessment matrix
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


"Reporting Customer Credit & Effectively Managing Credit Disputes"
Tuesday, June 13, 2017


This informative session is designed for executives, senior management, compliance staff, vendor management personnel, collectors, internal auditors, audit committee members, and anyone involved in risk management, collections, or loan servicing.

PLEASE NOTE: Program content is subject to copyright and intended for your individual financial institution’s use only.