12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Did you know that a “simple” deposit of cash and a few checks can be governed by at least seven regulations? Frontline staff are responsible for placing appropriate holds on funds, providing accurate/timely disclosures, and identifying and reporting suspicious activity – all while providing outstanding service.
This informative session will focus on compliance regulations and guidelines that affect frontline staff. It will address common account transactions and the specific regulations that govern each. Tools to enhance your daily routine will be provided to guide you through regulatory requirements, identifying red flags, and assisting with accountholder questions. Both new and seasoned frontline staff will benefit from this must-attend, jam-packed session – and meet their annual training requirements.
Attendance certificate provided to self-report CE credits.
- Bank Secrecy Act: CTR triggers, information to obtain, and reporting suspicious activity
- Regulation D: Its effect on various account types
- Regulation E: Important error resolution issues and how to handle stop payments
- Regulation CC: Examples of exception and case-by-case holds
- Regulation P: Important privacy issues
- Identity theft and recognizing elder financial abuse: Recognizing red flags and when to report
- Discrimination: Avoiding lending discrimination during initial conversations with prospective borrowers
- UDAAP: Fair treatment in account recommendations, fee waivers, and consumer complaints
- Truth in Savings: Understanding when and how to provide disclosures
- TAKE-AWAY TOOLKIT
- Sample suspicious incident report
- Error resolution flow chart
- Sample hold chart and hold examples
- Red flag alert form
- Sample consumer complaint form
- Elder abuse, identity theft, marijuana-related business, and money laundering red flags
- Employee training log
- Quiz to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for frontline staff, new accounts personnel, and branch management.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.