Apr 2

Frontline Fundamentals Series:
Introduction to US Banking & the Payments System

Registration Options & Pricing

Please select your membership status.

On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
  • Can be viewed anytime 24/7, after release date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your bank
  • Presenter’s contact info for follow-up

This is a 90-minute webinar.

Whether you are new to banking or have worked at a financial institution for some time, it is crucial to understand your role in the big picture. This webinar will provide a foundational understanding of the banking system from its beginning, the various types of financial entities, and the role of regulatory agencies. The course will then introduce the bank payments system and go through the check collection and return process.

The quicker you learn, the more effective you will be, and the more your employer will notice. This webinar will provide a better understanding of the industry and your financial institution, making you a more well-rounded employee.

Attendance certificate provided to self-report CE credits.

Save with this series!


  • Brief primer on the history of financial institutions
  • Banks, credit unions, thrifts, and non-bank financial entities
  • Supervision and regulation of banks
  • The role of the Consumer Financial Protection Bureau (CFPB), FFIEC, Federal Reserve, OCC, FDIC, and NCUA – who regulates whom?
  • What products/services do banks offer?
  • How do banks make money?
  • The payments system: check collection/return process – from both the front- and back-of-house perspectives
  • Where checks go after the transaction

    • Cheat sheet of banking acronyms
    • List of primary regulatory agencies and authority
    • Check collection process diagram to visualize the life of a check
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is directed to new frontline employees and will provide a better understanding of how the US banking system functions.

NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Brode Consulting Services, Inc.
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