For collection professionals, learning control is one of the most important collection call skills. This webinar will address maintaining control. It will teach techniques to become a better negotiator and turn losing situations around. Calls to references and employers are often mishandled, resulting in failed attempts – or violations of the Fair Debt Collection Practices Act. Join us to learn what to say and which statements to avoid. With this webinar, you will learn key phrases that provide an automatic negotiating advantage with past due customers and how to open and close a collection call. You will gain a thorough understanding of how collection call techniques are affected by the law.
Continuing Education: Attendance verification for CE credits upon request
Recorded Tuesday, June 2, 2015
- The best methods of telephone collections
- Collection call techniques
- Negotiating skills
- How the fair debt laws affect your phone calls
- TAKE-AWAY TOOLKIT
- A breakdown of fair debt collection laws
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session will benefit all levels of collection department personnel and lending officers.
Webinar content is subject to copyright and intended for your individual financial institution’s use only.