Regulation E Series:
Handling Provisional Credit Under Reg E: Rules, Best Practices & FAQs

Thursday, February 2, 2017

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Regulation E sets forth the legal framework that requires your financial institution to investigate alleged unauthorized electronic fund transfers (EFTs) and to provide provisional credit to your accountholders within specific deadlines. Did you know your institution is obligated to provide provisional credit even though the consumer won’t file a police report or otherwise cooperate with you? Conversely, did you know you aren’t required to provide provisional credit if the consumer won’t sign a simple written statement regarding the alleged unauthorized EFT? These nuances and other unique requirements of Reg E can be confusing. This webinar will explain how to properly handle your institution’s responsibilities to investigate alleged unauthorized EFTs and provide provisional credit.

Continuing Education: Attendance verification for CE credits upon request


  • Reg E investigation best practices
  • Circumstances when provisional credit must be provided to accountholders
  • What can and can’t be required of accountholders before giving provisional credit
  • Deadlines for completing the investigation and providing provisional credit
  • Determining the proper amount of provisional credit

    • Detailed sample of investigation procedures, including specific deadlines
    • Easy-to-follow matrix to determine the amount of provisional credit
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

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This informative session will be useful to all deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, and compliance personnel.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual financial institution’s use only.