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Recognizing & Responding to Elder Fraud: What Every Staff Member Should Know

Thursday, November 17, 2016

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Elder fraud will be the fastest growing crime in the next ten years. The reason is simple: baby boomers are aging and criminals consider them the new hunting ground. The abuser is most likely a family member or caregiver who has worked with senior citizens in a previous job. If an abuser is successful in depleting a victim’s account, your financial institution may become involved in litigation.

This webinar will cover the warning signs and provide practical hands-on training methods that have worked for other financial institutions. The focus will be on the types of transactions that allow abusers to gain financial control over senior citizens. This illuminating session will include examples and best practices. Learn how to protect accountholders using simple techniques to handle these difficult situations. This program can be used to train your staff how to identify, evaluate, and report the problem to management.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

  • How to work with Adult Protective Services
  • Understand how easily the elderly can be compromised and why
  • Techniques criminals use to identify victims
  • What law enforcement needs to accept a senior citizen case
  • Why women ages 80-90 are the most likely victims
  • The one website to use for any type of elder fraud problem

  • TAKE-AWAY TOOLKIT
    • Security tips for elder fraud
    • Incident report for elder fraud
    • Web resources for elder abuse
    • FinCEN Advisory FIN-2011-A003
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?

This informative session is designed for frontline staff, customer service representatives, risk management staff, security officers, senior management, and anyone working to combat elder fraud.

PLEASE NOTE:    Webinar content is subject to copyright and intended for your individual financial institution’s use only.

MEET THE PRESENTER