Aug 30

Managing Provisional Credit Under Reg E

Registration Options & Pricing

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Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your bank
  • Presenter’s contact info for follow-up

12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Regulation E sets forth the legal framework for investigating alleged unauthorized electronic fund transfers (EFTs) and providing provisional credit to accountholders within specific deadlines. Do you know that your institution is obligated to provide provisional credit even when an accountholder won’t file a police report or otherwise cooperate with you? However, your institution isn’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT. These nuances and other unique requirements of Reg E can be confusing. Join us to learn how to properly manage alleged unauthorized EFT investigations and provide provisional credit in compliance with Reg E.

Continuing Education:   Attendance verification for CE credits upon request


  • Best practices for conducting a Reg E investigation
  • When must provisional credit be provided?
  • What can and cannot be required of the accountholder before giving provisional credit?
  • Specific deadlines for completing an investigation and providing provisional credit
  • How to determine the proper dollar amount of provisional credit required by Reg E

    • Detailed sample investigation procedures, including the deadlines for providing provisional credit
    • Easy-to-follow matrix to determine the provisional credit dollar amount
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


"Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation"
Thursday, June 21, 2018


This informative session will benefit all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, and compliance staff.


NOTE:  All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.


Spencer Fane LLP
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